Refund & Return Policy

Please Click Here for our online returns portal, or copy and paste the below URL into your browser: 

https://return.auspost.com.au/SHOE_ME

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).   

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our warehouse within 60 days from the date of delivery. Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Shoe Me. Please contact us to organise prepaid postage. 

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Shoe Me. 

If you paid for delivery, you'll receive a full refund on the product price. If we paid delivery for you, you'll receive a refund less the initial delivery cost.

For example, if you received free delivery and return one pair of shoes, you'll receive a full refund on the product price, less $15. If you return two pairs, you'll receive a full refund on the product prices, less $25. 

Please allow up to 3 business days for us to process your refund. 

Customers are responsible for all return postage costs. 

Style or size not quite right? Exchange them and receive free delivery in Australia or New Zealand!

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