RETURNS

RETURNS & WARRANTY

We offer 60 Day Returns and a 6 Month Warranty on all our shoes.

Jump to Exchange

Jump to Refunds

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HOW TO EXCHANGE

Please return your shoes and packaging in brand new condition within 60 days of the date you received your order.

Please test your shoes only on carpet and be careful not to crease or mark the uppers.

Using an Australia Post tracking service, please return your shoes to:

SHOE ME PTY LTD
Exchange Request
14/80 Box Road
TAREN PONT, NSW 2229
Australia

Please include a note inside your Shoe box with:
Your full name and order number #
Your exchange request: Style name and US Size
Your delivery address (if updated)

If you're in Australia or New Zealand, we'll provide free delivery for your exchange!

Once your return is received, we'll dispatch your new shoes within 4 business days and email your tracking number.
If you're in a hurry to receive your exchange, place a new order online and return your current shoes for a refund. If doing so, include a note in your shoe box, stating that you've placed a new online order and would like a full refund.

If you're not in Australia or New Zealand, we'll email you the re-delivery cost once we receive your shoes.

Customers are responsible for return postage costs.

 

REFUNDS

Supplements, gift cards and accessories are non-refundable.

Please return your shoes and packaging in brand new condition within 60 days of the date you received your order.

Please test your shoes only on carpet and be careful not to crease or mark the uppers.

Using an Australia Post tracking service, please return your shoes to:

SHOE ME PTY LTD
Refund Request
14/80 Box Road
TAREN PONT, NSW 2229
Australia

Please include a note titled Refund Request inside your Shoe box with your full name and order number #.

If you paid for delivery, you'll receive a full refund on the product price. If we paid delivery for you, you'll receive a refund less the initial delivery cost.

For example, if you received free delivery and return one pair of shoes, you'll receive a full refund on the product price, less $15. If you return two pairs, you'll receive a full refund on the product prices, less $25.

Please allow up to 3 business days for us to process your refund.

Customers are responsible for return postage costs.

Style or size not quite right? Exchange them and receive free delivery in Australia or New Zealand!

WARRANTY

We offer a 6 month warranty on shoe products from the date you receive your order against manufacture defects/faults.

Please contact us directly for any warranty claims at hello@shoeme.com.au

Please include in your email:
Your full name and order number #
A description of the fault/defect & photos of the major problems
Whether you'd like a repair, replacement or refund
Your delivery address for replacement (if updated)