Exchanges, Credit Notes, Refunds and Warranty Requests.
Submit product return requests through your customer account for a simple return process. Please specify exchange, store credit or refund in the notes field.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Place your return in a bag or box to prevent damage to the packaging, please do not stick tape or labels onto the shoe box directly.
Return requests are reviewed by Shoe Me staff for approval, when approving a return request we can add exchange items if you let us know what you would like in the notes section. We will also provide a return shipping label for our Australian and New Zealand customers via email.
Return Shipping Label Costs:
- FREE label for exchanges & store credit returns in Australia.
- $10 label for returns to original payment in Australia.
- $20 label for returns from New Zealand.
Returning from outside Australia & New Zealand, you will need to provide your own return label at your own cost.
General Return Terms & Conditions
Returns are accepted within 60 days of order fulfilment date, outside of this timeframe we do not accept returns.
Change of Mind (including purchasing of the wrong size or item) Returns will not be accepted for clearance items, items marked "Final Sale", or any item discounted 30% or more. These items are not eligible for return unless there is a major fault not described at time of purchase as outlined by Australian Consumer Law.
Warranty, Defects, Damages and Faults
Warranty claims are accepted within 6 months of order fulfilment date for major faults or design defects. This does not include general wear and tear under fair use. When making a warranty claim, complete the request through your account and then please email us photos of the issues so we can assess your claim remotely.