General Shipping Information 

FREE SHIPPING! We post Australia-wide with parcel post and internationally with DHL eCommerce. Both services include tracking as standard, additional Express* delivery options are available at checkout for an extra fee.

To be eligible for our Free Shipping Offer you must be located in Australia or New Zealand and spend $100 or more in one order.

If you don't meet our Free Shipping threshold we have some great low-rate delivery options available at checkout.

Delivery Times & Availability

We sell a mixture of local stock, USA imported stock, and pre-order items. Please check the product page carefully for the location and dispatch times of your product and size. 

In the below example, the customer has selected a Size 6 option for the product.

Size 6 is Not Available in Sydney for Same Day Shipping. It is Low Stock in the Melbourne store and can be purchased in-store (however we suggest you call ahead to confirm).

It is Available in the USA supplier warehouse. If they proceed to add to cart and purchase their item will be imported from the USA (this takes 4-7 days to arrive in Sydney) and then posted out the same day.

 

*Express at checkout prioritises your order to the top of the warehouse picking & packing queue and changes your delivery service to Aus Post Express (Australia) or DHL Express (all other countries). Please consider the location of your product, if it is not available in Sydney for same-day shipping, it won't post out till it comes into stock, even if you choose Express service.

Select a convenient and free local collection point at more than 4,500 locations Australia-wide including Post Offices, 24/7 Parcel Lockers, supermarkets and pharmacies with Australia Post Collect. In the checkout, choose the “Collect” option and type in your suburb to see an available list of locations near you. Your order will be delivered to your chosen location and you’ll receive an email or text notification when it is ready to collect.

Tip: To request authority to leave, View Cart and add Order Comments.

Disclaimer: We are not responsible for stolen packages or packages delayed in transit. Our Australia Post contract does not provide insurance cover for packages that are lost, stolen or damaged in transit.

We currently ship to the below countries and zones. Each country has different regulations and processes for import taxes and duties. It is the responsibility of the buyer to pay any import taxes and duties. These are not included in your Shoe Me purchase price.

Zone 1: New Zealand

Zone 2: Asia Pacific Bangladesh Korea, Republic of Papua New Guinea Brunei Darussalam Lao People’s Democratic Republic Philippines Cambodia Macao Pitcairn Islands China Maldives Samoa Cook Islands Malaysia Singapore East Timor / Timor Leste Marshall Islands Solomon Islands Fiji Micronesia, Federated States of Sri Lanka French Polynesia Myanmar Taiwan Guam Nauru Thailand Hong Kong Nepal Tokelau Islands India New Caledonia Tonga Indonesia Niue Tuvalu Japan Northern Mariana Islands Vanuatu Kiribati Pakistan Vietnam Korea, Democratic People’s Republic of Palau Wallis and Futuna

Zone 3: US & Canada Canada United States United States Minor Outlying Islands

Zone 4: UK & Europe Albania Germany Portugal Andorra Greece Romania Austria Hungary Russian Federation Belgium Iceland Serbia Bosnia and Herzegovina Ireland Slovakia Brazil Italy Slovenia Bulgaria Kosovo, Republic of South Africa Croatia Macedonia, the Former Yugoslav Republic of Spain Cyprus Malta Sweden Czech Republic Monaco Switzerland Denmark Montenegro Turkey Estonia Netherlands Ukraine France Norway United Kingdom Finland Poland