There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).
If you wish to return any item(s) you have purchased, you can return the item(s) via post to our warehouse within 60 days from the date of delivery. Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered.
We also provide a 6 month warranty on all shoe purchases.
If your product has a minor fault we will offer a repair at our expense. You will be reimbursed for all repair costs. If your product has a major fault we will replace or refund you. For major faults you can choose to:
a) Send us photo proof of the item made not fit for use and then dispose of it
b) You can return post the item. For major faults, postage will be incurred by Shoe Me. Please contact us to organise prepaid postage.
Then we will refund or replace the item for you.
All orders for imported items from Pleaser USA, California placed after 15th March are currently on hold. Pleaser USA has temporarily suspended operations while they await further clarifications on their exemptions to trade during the COVID-19 restrictions.
All items from Pleaser USA, California will move to a PRE-ORDER status and ship on the next available day when services resume normal operation in the USA. Please note that this is dependent on health and safety requirements of workplaces during the COVID-19 Pandemic. Your order may delayed weeks or months. We will continuously update you as information becomes available.
We are still shipping items from our Australian warehouse as Stage 2 restrictions allow warehouse and logistics operations to continue as normal and Australia Post are still trading. FOR IN-STOCK items please go to outlet.shoeme.com.au
If you require an item urgently for a specific date, please contact us in advance of placing your order for an estimated delivery time.
Australia & New Zealand
As of 23rd March 2020 we have made some changes to our shipping fees.
The FREE shipping threshold is now $100 (previously $50.00).
Australian Charges for orders under $100.
New Zealand Charges for orders under $100
Other Countries (Worldwide Delivery)
We no longer offer worldwide shipping as of 23 March 2020 due to COVID-19 Pandemic. We hope to restore this service as soon as possible.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Shoe Me Pty Ltd. The collective work includes works that are licensed to Shoe Me Pty Ltd. Copyright 2019, Shoe Me Pty Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Shoe Me Pty Ltd or purchasing Shoe Me Pty Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Shoe Me Pty Ltd or to purchase Shoe Me Pty Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Shoe Me Pty Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
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In an attempt to provide increased value to our visitors, Shoe Me Pty Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Shoe Me Pty Ltd, Shoe Me Pty Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Shoe Me. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Shoe Me seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
21/02/2019, 1:02 pm AEDT