Checkout Terms & Conditions

RETURNS AND WARRANTY INFORMATION

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our warehouse within 60 days from the date of delivery. Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered.

We also provide a 6 month warranty on all shoe purchases.

If your product has a minor fault we will offer a repair at our expense. You will be reimbursed for all repair costs. If your product has a major fault we will replace or refund you. For major faults you can choose to: 

a) Send us photo proof of the item made not fit for use and then dispose of it

or

b) You can return post the item. For major faults, postage will be incurred by Shoe Me. Please contact us to organise prepaid postage.

Then we will refund or replace the item for you.

SHIPPING & DELIVERY
COVID-19 Update:

All orders for imported items from Pleaser USA, California placed after 15th March are currently on hold. Pleaser USA has temporarily suspended operations while they await further clarifications on their exemptions to trade during the COVID-19 restrictions.

All items from Pleaser USA, California will move to a PRE-ORDER status and ship on the next available day when services resume normal operation in the USA. Please note that this is dependent on health and safety requirements of workplaces during the COVID-19 Pandemic. Your order may delayed weeks or months. We will continuously update you as information becomes available.

We are still shipping items from our Australian warehouse as Stage 2 restrictions allow warehouse and logistics operations to continue as normal and Australia Post are still trading. FOR IN-STOCK items please go to outlet.shoeme.com.au

If you require an item urgently for a specific date, please contact us in advance of placing your order for an estimated delivery time.

Australia & New Zealand

As of 23rd March 2020 we have made some changes to our shipping fees.

The FREE shipping threshold is now $100 (previously $50.00).

Australian Charges for orders under $100.

  • $9.95 per order for Australia Post eParcel Standard 
  • $14.95 per order for Australia Post eParcel Express

New Zealand Charges for orders under $100

  • $19.95 per order for International Express Air (EMS)

Other Countries (Worldwide Delivery)

We no longer offer worldwide shipping as of 23 March 2020 due to COVID-19 Pandemic. We hope to restore this service as soon as possible.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Shoe Me Pty Ltd. The collective work includes works that are licensed to Shoe Me Pty Ltd. Copyright 2019, Shoe Me Pty Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Shoe Me Pty Ltd or purchasing Shoe Me Pty Ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Shoe Me Pty Ltd or to purchase Shoe Me Pty Ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Shoe Me Pty Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Shoe Me Pty Ltd used in the site are trademarks or registered trademarks of Shoe Me Pty Ltd.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Shoe Me Pty Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. Shoe Me Pty Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Shoe Me Pty Ltd does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Shoe Me Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Shoe Me Pty Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Shoe Me Pty Ltd product is mistakenly listed at an incorrect price, Shoe Me Pty Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Shoe Me Pty Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Shoe Me Pty Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Shoe Me Pty Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Shoe Me Pty Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Shoe Me Pty Ltd.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Shoe Me Pty Ltd products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Shoe Me Pty Ltd products) must be commenced within one (1) year after the claim or cause of action arises. Shoe Me Pty Ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Shoe Me Pty Ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Shoe Me Pty Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.


Participation Disclaimer
Shoe Me Pty Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Shoe Me Pty Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Shoe Me Pty Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Shoe Me Pty Ltd in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Shoe Me Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Shoe Me Pty Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Shoe Me Pty Ltd, Shoe Me Pty Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Shoe Me. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Shoe Me seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

21/02/2019, 1:02 pm AEDT

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